Frequently Asked Questions

The Optimax cloud is a Bring Your Own Device (BYOD) environment. This means you can run any of our solutions using PC's and laptops, iPads and Android tablets, mac or linux, Chromebooks, or even your phone. As long as you have internet access you can use Optimax solutions.

Yes, Optimax solutions are SaaS, with no long term contracts. Hosted securely in the Google cloud for instant access wherever you may be.

Optimax requires no installation, it runs in the Google cloud, and you access it with a web browser on any system with internet access.

We work with selected partners across the country to provide training, implementation management, and ongoing support services. These partners have in-depth knowledge of your specialty and the local resources to provide personalized support for your team.

Optimax can exchange information with any EHR or LIMS system, as well as proprietary in-house systems, web-based API’s and services. These connections can be deeply rooted at the database level or use high-level interchange protocols and standards like ANSI, HL7, and more. Fully automated and completely configurable, we connect with anyone.

Everything! Optimax allows the user to customize every part of the program appearance and view layouts. You can add new custom data fields and use them just like built-in features. All reports, dashboards, and custom forms can be customized to fit your specs. Finally, you have complete control over validation and workflow too.

Optimax Case Management tools are perfect for case management organizations, community based care, contracted organizations, care coordinators, care managers, and service coordinators.

Optimax Behavioral is a great fit for community behavioral health organizations, managed behavioral health programs, psychiatric providers, psychologists, counselors, and other behavioral health organizations.

Optimax Clinical shines with rehabilitation therapies including Physical Therapy, Occupational Therapy, and Speech-Language Pathology. It works great for Chiropractic providers too.

Optimax Revenue Cycle is the core that keeps the cash flowing and doors open. It can bill any type of medical or dental claim electronically or on paper, and it will power-up your efficiency with automated processes and customized workflows.

If you provide or manage services for Intellectual & Developmental Disabilities, Special Education & School Health Services, Community Employment & Vocational Rehabilitation Programs, Autism, Early Intervention, or Aging then Optimax is your solution.

Medical billing services can accelerate their clients' cash flow and reduce labor burden at the same time with Optimax. You can provide Optimax EMR solutions as part of your offering, or we can connect your Optimax to the client EMR to automate processes and dramatically reduce data entry costs and errors.

Yes! We can import the complete practice management system data, including all transactions and demographics, from many systems, including Medisoft, Lytec, AdvancedMD, and more. We can also import data from other systems where the database is accessible, or the information can be retrieved as Excel or CSV files.

Optimax uses a responsive development approach in maintaining and extending our platform solutions. This allows us to respond rapidly with smaller incremental updates to address issues or add new features, rather than larger more disruptive monolithic updates. These incremental updates also minimize the time and workload involved to complete the update process. The actual update is performed by our cloud admin team and happens entirely on our cloud-based servers. These updates occur in a fixed weekly maintenance window to minimize disruption for end users.

Yes! Optimax uses a role-based security system where each role can grant or deny permission for objects, operations, and navigation. Each user account is assigned one or more roles to determine their functional permissions. You can manage the security roles, or your support team can manage them for you. Either way, they are configured and adjusted to suit your needs.

The Optimax database engine logs all transactions in real time to ensure absolute data integrity and the ability to recover from failure. The entire database is backed up daily, and the backups are stored in multiple datacenters apart from the production database to ensure redundancy and availability.